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Gratton Warehouse is looking to quickly increase the size of our family of associates as we serve our communities during this time of increased demand. Opportunities are available in several areas across our organization.
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Careers

Graton Warehouse has the following positions below:

Customer Service Representative

Company Summary:

Gratton Warehouse Company is a 126 year old, family operated, 3PL warehouse operation located in Omaha, NE.  Gratton has established itself as one of the top 3PL companies in the area working with clients all over the world.  Our success is and has been driven by our hard work, dedication and our people.    

Position Summary:

As a Customer Service Representative you will deliver a quality customer service experience that meets and exceeds service level standards, builds rapport and long-term relationships with customers / team members.  In this position you will work with Customer Accounts, Accounts Payable / Receivable, Transportation and Order Processing.  You will be required to stay current and knowledgeable of all procedures in multiple areas of our business.

Duties and Responsibilities:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of operational systems.
  • Demonstrate effective use of software applications; MS Office, WMS, QuickBooks.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and team members to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call / email volume environment. 
  • A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed. 
  • Process AP / AR documents daily, weekly and monthly
  • Verify accuracy of invoices, coding and appropriate approval prior to payment
  • Work as part of a team to accomplish weekly and monthly goals
  • Communicate with vendors / customers to resolve AP / AR related issues
  • Other duties as assigned

Physical Requirements

  • Ability to lift up to 30 lbs
  • May experience moderate noise levels throughout the day
  • Sitting for long periods of time at a desk utilizing a computer and monitor
  • Walking, reaching, bending, crouching or stooping may be experienced 

Education and Experience:

  • 2 years of Customer Service experience.
  • 2 years of Accounts Payable experience (preferred).
  • Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
  • Excellent organization and communication skills. 
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
  • Strong accounting knowledge, analytical ability, and attention to detail.
  • Excellent communication, organization skills and upbeat personality.
  • Ability and desire to foster a positive and dynamic workplace culture both in the office and across all departments.
  • Demonstrated interpersonal skills.
  • High school diploma required. College accounting or finance coursework preferred.

Work Hours:  8:00 am to 5:00 pm, Monday thru Friday (outside of these work hours as needed).

Reporting Structure:

The Customer Service Representative reports to the Office Operations Manager.


Warehouse Team Member

Company Summary:

Gratton Warehouse Company is a 126 year old, family operated, 3PL warehouse operation located in Omaha, NE.  Gratton has established itself as one of the top 3PL companies in the area working with clients all over the world.  Our success is and has been driven by our hard work, dedication and our people.    

Job Summary:

Responsible to complete selection orders by selecting products from the warehouse racks and to assemble, palletize and/or shrink wrap products/pallets for customer orders; accountable for meeting productivity, accuracy and safety work standards. May be required to use a variety of powered industrial equipment and may be required to work in dry, warmed or cooled product areas.

Roles and Responsibilities (not limited to):

  • Complete selection orders; select products from the warehouse racks/pick slots, assemble, palletize and/or shrink wrap products/pallets for customer orders, and label cases/pallets with order labels in a timely, accurate and efficient manner per Company standards. 
  • Lift products weighing between 5-60 lbs. frequently and products weighing up to 75 lbs. occasionally, while ensuring and maintaining a safe work environment.
  • Operate power industrial equipment such as a sit down forklift, reach truck and order picker.
  • Maintain a clean and safe work environment by properly disposing of pallet boards, wood chips, and other trash, etc. and ensuring any spills are cleaned up quickly and according to safety guidelines.
  • Conduct inspections of powered industrial equipment as required, using a safety checklist, to ensure such equipment is in good working order.
  • Report damage products and quality issues and notify supervisor of out-of-stock.
  • Participate in rotation of products, move products to dock areas and perform other duties as assigned.
  • Able to assist with carrier scheduling, paperwork processing and other various duties, as needed.

Physical Requirements

  • Ability to lift up to 75 lbs
  • May experience moderate noise levels throughout the day
  • Sitting at a desk utilizing a computer and monitor
  • Ability to stand for long periods of time
  • Long periods of walking throughout the facility
  • Bending, crouching or stooping may be experienced 

Education and Experience:

  • High School Graduate (Preferred) 
  • Prior warehouse / distribution experience preferred. Prior experience operating power industrial equipment is preferred.
  • Must be able to work weekends, holidays, day and evening hours, and overtime as assigned.
  • Ability to follow basic verbal and written instructions and communicate effectively to conduct the job requirements.    
  • Basic reading, writing and arithmetic skills are required.
  • Computer skills:  Microsoft Suite, online systems and hand scanners.

Job Hours:  Monday – Friday:  8 am to 5 pm

Reporting Structure

The warehouse team member will report to the Manager of Warehouse Operations.